Shipping, warranty, and returns
Shipping, warranty
and returns
Four things we promise with every order. Below, you will find exactly what they mean, with no small print.
Ordered before 3:00 p.m., shipped today
If you order before 3:00 p.m. on a business day, your package will be dispatched that same day. This applies to everything in stock, which is by far the majority of our range. If an item is out of stock, you will see this on the product page before ordering.
Orders received after 3:00 p.m., over the weekend, or on a public holiday will be dispatched on the next business day. We ship from Monday to Friday.
100% breakage-free, you choose the solution
Glassware and parcel transport are not natural friends. That is why we package everything to withstand impact and cover the rest with a guarantee: if something arrives broken, we will sort it out for you.
Report it within 3 business days of receiving your package. The fastest way is through your account, on the order itself. We need a photo of the glass, and a photo of the box if it is also damaged. You can send a maximum of 3 photos. You do not need to return the broken glass; it can simply go in the glass recycling.
A colleague will review your photo, and you will hear from us within one business day. You can then choose a replacement glass, which takes 5 to 10 business days, or store credit equal to the value of the broken glasses plus an additional €6.95.
We calculate that value based on what you actually paid, so after any discount: that amount divided by the number of glasses in the set, multiplied by the number of broken glasses. The €6.95 is the shipping cost you paid. You receive this amount once per report, not per glass, and it expires if you choose a replacement glass.
Shipping from €6.95
Shipping within the Netherlands costs €6.95. If your order does not fit in one box, it costs €12.95. Shipping to Belgium and Germany costs €8.95, or €15.95 for multiple boxes.
Before checkout, your shopping cart always shows what you'll pay, so there are never any surprises.
14-day cooling-off period
Not what you expected? You have a 14-day cooling-off period, starting from the day you receive the package. Returns are free if you choose store credit. If you want the amount refunded to your account, the return costs are equal to the shipping costs for your country.
The glasses must be unused and returned in their original packaging. You can find out how to register a return on the Returns and exchanges page.
Frequently asked questions
When will my order be shipped?
If you order on a business day before 3:00 p.m. and everything is in stock, your package will be shipped the same day. If you order later, on the weekend, or on a public holiday, it will be shipped on the next business day.
How much does shipping cost?
Shipping within the Netherlands costs €6.95, or €12.95 if your order doesn't fit in one box. Shipping to Belgium and Germany costs €8.95 and €15.95, respectively.
What does the breakage-free guarantee cover?
If your glassware arrives broken, report it within 3 business days with a photo, preferably through your account. You don't need to return the broken glass. We'll get back to you within one business day, and you can choose either a new glass within 5 to 10 business days or store credit equal to the value of the broken glasses plus an additional €6.95.
Can I return my order?
Yes, you have a 14-day cooling-off period. Returns are free if you choose store credit; if you choose a refund, the return costs are equal to the shipping costs. The glasses must be unused and in their original packaging.
What if something is missing from my package?
Contact customer service with your order number. We'll send the missing item at no additional shipping cost.