You have fourteen days to change your mind from the moment you receive your order. The glasses must be unused and undamaged, and, if possible, returned in their original packaging. Once we have received and inspected your return, we will process your store credit or refund.

Did a glass arrive broken? Then you do not need to send anything back. See Breakage and warranty in our frequently asked questions.

If you choose store credit, returns are free and we will cover the costs. If you want the amount refunded to your bank account, the return costs are the same as the shipping costs for your country: €6.95 in the Netherlands, €8.95 in Belgium and Germany, and €9.99 in Spain, France, and Luxembourg. You pay these when registering your return through our form.

Many customers choose store credit because they often order a different series or size anyway.

Register your return using the online form and follow the instructions. Then pack the glasses securely, as any damage during return shipping is at your own risk.

Drop off the package at a parcel point. If you don't have a printer, have the barcode scanned directly from your phone. Keep your shipping receipt until your return has been processed. Once we have received and inspected your package, the amount will be credited to your account within five business days.

You have the right to withdraw from the agreement within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party designated by you who is not the carrier, physically takes possession of the product.

Would you like to exercise your right of withdrawal? Notify us by means of a clear statement, for example by email. You may use the model withdrawal form for this purpose, but this is not mandatory. Send your statement before the 14-day period has expired.

Consequences of withdrawal

We will refund the full purchase amount, including any shipping and payment costs, no later than 14 days after receiving your notification. We may wait to issue the refund until we have received the products or until you have demonstrated that you have sent them back. If you return only part of your order, you will not receive a refund for the delivery costs.

We will issue the refund using the same payment method you used for the original transaction, unless you expressly agree to another method. We will not charge you any fees for this. Send the products back within 14 days after notifying us. You are responsible for the direct costs of returning the products. You are only liable for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the products.

Our return address
Glazen.nl
Achtergracht 11
1017 WL Amsterdam

Yes. Register your return and choose store credit. You’ll receive the amount immediately as credit and can use it to order the size or series you do want right away. Returning an item for store credit is free, so you won’t pay anything extra.

Always keep your shipping receipt until your return has been processed, because you are responsible for the shipment until we have received the package. Feel free to contact us and have your shipping receipt or Track and Trace code at hand.